Help centre
Frequently asked
Everything you need to know about ordering, delivery, returns and care. Can't find it here? Our team is one message away.
Orders
How do I place an order?
Add your size to the bag from any product page, then head to checkout. You'll receive an email confirmation once your order is placed.
Can I change or cancel my order?
We move quickly, but if you contact us within one hour of ordering we'll do our best to amend or cancel it before it's dispatched.
Which payment methods do you accept?
All major cards, plus Apple Pay, Google Pay and PayPal. Payments are processed securely and we never store your card details.
Shipping
How long does delivery take?
Standard delivery is 2–4 working days. Express is 1–2 working days. Delivery times may vary during sale periods.
Do you ship internationally?
Yes — we ship across the EU, UK and US. Duties and taxes are calculated at checkout for non-EU destinations.
Is shipping free?
Shipping is complimentary on all orders over €150. Below that, a flat €9 rate applies.
Returns
What is your returns policy?
You have 30 days from delivery to return unworn items in their original packaging for a full refund.
How do I return an item?
Start a return from your account or the Track Order page, print the prepaid label, and drop the parcel at any partner point.
When will I be refunded?
Refunds are issued to your original payment method within 5–7 working days of us receiving your return.
Product & Sizing
How do PASO shoes fit?
Most styles fit true to size. Where a style runs small or large, we note it on the product page. See our Size Guide for conversions.
How should I care for my shoes?
Care varies by material — full guidance is on each product page under Materials & care. In general, store shoes away from direct heat and treat leather with a suitable protector.
Still have a question?
Contact us